Buzzcovery Privacy Policy

Buzzcovery is part of ByeleX Sales and ByeleX Sales is owned by ByeleX B.V. This privacy policy will explain how our organization uses the personal data we collect from you when you use our application.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Buzzcovery collects the following data:

  • Personal identification information (Name, email address, phone number and address);
  • Your activity on the Buzzcovery service (Search queries and report generation);
  • Your activity related on customer service (transcripts of any chat conversation);
  • IP address and standard web log information.

How do we collect your data?

You directly provide Buzzcovery with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services;
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email;
  • Use or view our website via your browser’s cookies;
  • Make use of our customer support.

How will we use your data?

Buzzcovery collects your data so that we can:

  • Manage your account, allow you to login and to recover your password;
  • Email you with special offers on other products and services we think you might like;
  • Email you for educational purposes, e.g. tips and tricks or other news;
  • Preventing, detecting and investigating potentially prohibited or illegal activities, including fraud and enforcing our terms (such as determining free trial eligibility);
  • Analyzing and understanding our audience; improving our service (including our user interface experiences);
  • Contact you by phone if we cannot reach you by email.

Buzzcovery shares your data with the following third-party service providers:

  • The Mailchimp account of Byelex Sales for email purposes;
  • Mollie the payment provider.

How do we store your data?

Buzzcovery securely stores your data at highly secured tier 3 data center. This data center is only accessible by authorized users who work for ByeleX Sales.

Buzzcovery will keep your data for six months after your subscription expires, we will automatically delete your data completely from our records. Other data such as payment information and such is stored for a period of ten years since this is a legal requirement.

Marketing and information

Buzzcovery would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing or informational emails, you may always opt out at a later date.

You have the right at any time to stop Buzzcovery from contacting you for marketing purposes or giving your data to other members of the ByeleX Group.

If you no longer wish to be contacted for marketing purposes, please click here or simply unsubscribe from the Mailchimp service.

What are your data protection rights?

Buzzcovery would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request Buzzcovery for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Buzzcovery correct any information you believe is inaccurate. You also have the right to request Buzzcovery to complete information you believe is incomplete.

The right to erasure — You have the right to request that Buzzcovery erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Buzzcovery restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to Buzzcovery’s processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Buzzcovery transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@byelex.com

Call us at: +31 (0) 165 33 22 44

Or write to us:

ByeleX Sales B.V.
Attn. Privacy Department
Argon 1
4751 XC Oud Gastel
The Netherlands

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Buzzcovery uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in;
  • Understanding how you use our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality — Buzzcovery uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer. A mix of first-party and third-party cookies are used;
  • Advertising — Buzzcovery uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

How to manage cookies

You can set your browser not to accept cookies, and the allaboutcookies.org website tells you how to remove (clear) cookies from your browser. Buzzcovery will not operate correctly if you decide to block our cookies.

Privacy policies of other websites

The Buzzcovery website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Buzzcovery keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 19 August 2019.

How to contact us

If you have any questions about Buzzcovery’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: privacy@byelex.com

Call us: +31 (0) 165 33 22 44

Or write to us at:

ByeleX Sales B.V.
Attn. Privacy Department
Argon 1
4751 XC Oud Gastel
The Netherlands

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Buzzcovery has not addressed your concern in a satisfactory manner, you may contact Dutch DPA.

Dutch Data Protection Authority (Dutch DPA)
Phone: +31 (0) 70 888 85 00